How do I amend my booking?

Dated: 16 October 2020

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You can change the date, time, cancel and re-book your appointment by logging into your account:

You can amend your appointment at any time following your booking, but please note that fees will apply if you wish to make an…

What is the dress code for the treatment?

Dated: 16 October 2020

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For in-home treatments, you can undress to a level you are comfortable with but you are required to wear your underwear at all times during your treatment. Requests to be inappropriately uncovered will not be tolerated by your therapist.

If…

Can I contact my therapist directly?

Dated: 16 October 2020

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Once you have booked one of our therapist will contact you to confirm your booking. At the time of making the booking, you are also able to leave any relevant appointment notes for your therapist under the ‘Notes’ section on…

Can I extend or upgrade my treatment ?

Dated: 16 October 2020

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If you wish to extend the time you have booked during your treatment, your therapist will endeavour to fulfil your request, but it is subject to their availability and treatment requirements. This extension will be subject to an additional charge,…

What happens if I’m running late to my booking?

Dated: 16 October 2020

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We understand that sometimes things happen and you may be delayed to your treatment. Try not to worry. You will be able to contact your therapist via email to let them know of your delay.

You can also contact our…

I have a complaint to make , what should I do?

Dated: 16 October 2020

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If you are not satisfied with any part of our service or would like to speak to our customer service team please email : contact@giana.life. One of our team will respond to you within 24-48 hours.