Membership Terms & Conditions

  • This membership and services purchased under this membership are non-transferable to any other person or entity.
  • For purposes of identification and billing, you agree to provide us with current, accurate, complete and updated information including your name, address, telephone number and applicable payment data. You agree to notify us promptly of any changes.
  • We reserve the right to revoke membership at any time for misconduct during our visits. You will be responsible for payment in full upon revocation of membership.
  • We reserve the right to change pricing at any time upon reasonable notice. Should prices increase, you have the right to cancel membership without penalty during the initial  period  following cancellation guidelines as described below.
  • Cancelling Your Appointment:

    • You may cancel your appointment without charge if you cancel before 24 hours of your appointment. Cancellations without 24 hour notice may result in a 50% charge or  more  for your session, as that time has been set aside specifically for you. No shows may result in a full charge for that session.

    Cancellation Of Membership During Initial Term:

    • You may cancel this agreement during the initial term (6 months) of your membership upon the following conditions: Sickness, death  or permanent physical disability that hinders you from having a treatment, or if you move out more than an hour away.
    • Written notice must be given at least 30 days in advance to avoid additional charges to your account.
    • Contracted membership services will be forfeited at time of cancellation effective date.

     Cancellation Of Membership During Auto Renew Term:

    • After the initial 12 month term, you may cancel at any time. All cancellations require 30 days written notice or email and are effective within 10 business days after the 30 day notice period. Payments due prior to the effective date will be charged as scheduled. We reserve the right to terminate or deny re-enrollment for an indeterminate amount of time if you have an unsatisfactory payment history.
    • If through no fault of ours, your payment account does not contain sufficient funds to complete the transaction, or your payment account or credit card does not otherwise permit the transaction to be executed, you will be charged a £25 insufficient funds fee. We will contact you to update your account with a working payment method.

    Freezing  Your Membership

    There may be times when you would like to freeze your membership due to extenuating circumstances, such as extended illness, military leave or temporary relocation.

    • When a membership is frozen, a member may not use his/her membership benefits or accrued membership services for the duration of the freeze period.
    • A minimum of one membership payment must have been made before a membership is eligible to be frozen.
    • You may freeze your membership for a minimum of 30 days and a maximum of half of your original membership term. For example, a member with a twelve month membership term may freeze their membership for up to six months.
    • Memberships may be unfrozen at any time at least 30 days after the start of the freeze or will automatically recommence on the pre-determined freeze end date. At the end of the membership freeze term, your dues will continue with your next scheduled electronic funds transfer (EFT) date. Remember that you must be a member for a minimum of 30 days before you may freeze your membership.
    • A membership must be unfrozen a minimum of 3 months before it can be frozen again.
    • Your membership expiration date will be extended by the amount of time that your membership was frozen.
    • Terms, conditions, rules and regulations of the original Membership Agreement continue to apply through the extended membership term. To initiate a freeze, contact giana management by sending us an email to [email protected]

    Termination of Membership

    To cancel this membership prior to the end of the contract, a (£25 for single member and £40 for joint membership) termination fee is required. All requests for membership cancellation must be submitted to giana management at least 10 days in advance. Once we have received and completed your request and the  cancellation fee, the next scheduled monthly charge and all those that were to follow, will be cancelled. Membership will be valid until, but not on, the date of the first cancelled payment; after that date, all member benefits, including unused accrued services, will also be cancelled.