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How should I prepare for my appointment?

Dated: 16 October 2020

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1. On the day of your appointment, you designated therapist(s) will confirm the booking again to make sure nothing has changed, 2-6 hours prior to appointment via text or email, whichever is your reliable method of communication. Please inform therapist…

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Can I gift an in-home massage?

Dated: 16 October 2020

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Absolutely! If you visit our store page, you will be able to gift any treatment /membership/ product or a monetary giana gift card redeemable on any of the our services and/products.

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Can I book with the same therapist again?

Dated: 16 October 2020

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Yes. After your massage, you can prioritize a therapist you’d like to see again. The next time you book, we’ll make every effort to pair you with your prioritized therapist(s).

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Will my therapist bring a massage table?

Dated: 16 October 2020

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Yes, your therapist will provide a massage table and all accessories for your appointment.

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What size is the table?

Dated: 16 October 2020

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Your therapist will always bring the table to your treatment. The massage tables vary in size, however, to give you an idea, a standard table has the below measurements:

Dimensions: 184cm x 63.5cm

Max working capacity: 450lbs/240kg

Your treatment…

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How much room space do I need to have?

Dated: 16 October 2020

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Make sure there’s enough space to accommodate the massage table, leaving enough space for the therapist to move around it – a 3x2m space for singles and double that for two is ideal. Please make sure you have chosen the…

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What forms of payment do you accept?

Dated: 16 October 2020

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We accept several forms of payment:

  • Visa Debit/ credit card
  • Mastercard
  • PayPal account
  • giana gift card or coupon
  • Direct Bank transfer
  • Standing Order

When you confirm your booking, your selected payment method is charged.

When prompted during…

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Can I pay with cash?

Dated: 16 October 2020

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All treatments to be paid for online or by bank transfer using our preferred payment methods. At the time of booking, the payment method selected for your treatment will be charged and a receipt emailed to you.

Tipping is not…

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Can I get a receipt for my booking?

Dated: 16 October 2020

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You should receive a receipt automatically after your booking has taken place to the email address on the account you booked with. If you require a receipt for insurance purposes for your booking, you can contact us and we’ll send…

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Are the therapist qualified and insured?

Dated: 16 October 2020

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All our therapists on our platform have passed our strict reference checks, are fully qualified and clean touch certified, and insured and comply with our high expectations. They undergo regular industry training to keep up to date with the current…

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